Support — MyHealth

Need help with MyHealth? This page gathers BAS AI's official support channels, the most frequently asked questions and the app's legal documents.

How to reach us

Our official support channel is email:

Support: suporte@bas-ai.com

We reply as fast as we can, usually within a few business days. To speed things up, please include:

the email of your MyHealth account;
your iPhone model and iOS version;
a description of the problem (what you did, what you expected, what happened);
if possible, screenshots — without any health data you would rather not share.

Privacy and personal data: to exercise your data-subject rights (access, correction, deletion, portability), contact our Data Protection Officer (DPO) — dpo@bas-ai.com.

Subscription and billing

MyHealth purchases are processed by Apple (App Store). To manage or cancel your subscription, use Settings → your name → Subscriptions on your iPhone. Refunds are requested from Apple at reportaproblem.apple.com; if a request of yours is not honored, write to suporte@bas-ai.com and we will review it case by case.

Frequently asked questions

The most common questions — diagnosis, privacy, AI, pricing, data export — are answered on our main page: MyHealth FAQ.

Legal documents

MyHealth organizes your health with AI support. It is not a medical device, does not diagnose and does not replace your doctor. In an emergency, do not use the app: call your local emergency number (911 in the US/Canada, 112 in the EU, 192 in Brazil).